Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Portland CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Portland CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Insurance & Payment Information

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24/7 Appointment Scheduling

Our goal at Portland Comprehensive Treatment Centers is to ensure that each patient is prepared to play an active and informed role in all aspects of his or her treatment.

This commitment to patient empowerment starts even before treatment begins. During the admissions and intake process, each prospective patient will meet with one of our staff members to discuss the costs of care at our centers, and to ensure that arrangements for payment have been confirmed.

Because our centers provide personalized care that is designed to meet the unique needs of each patient, the cost of treatment will vary depending upon the type and scope of services that are provided. However, the following general policies and procedures will apply all patients:

  • All patients are required to pay intake fees on their first day at our center. Patients may pay with cash, money orders, or credit cards that have been issued in their names. Our centers do not accept personal checks or over-the-phone payments.
  • All patients, including those who intend to use their insurance benefits to fund their treatment, are expected to pay for all services in advance. The manner with which these payments will be made will be determined during the intake process.

Patients who intend to use insurance to pay for their treatment should note the following:

  • As indicated in the section above, even insurance patients are expected to pay their intake fees by cash, money order, or credit card during their initial visit.
  • All matters related to insurance, including proof of coverage and verification of benefits, must be confirmed by one of our staff members prior to the start of treatment.
  • Patients who use their insurance benefits to pay for care may submit invoices to their providers in order to be reimbursed for any up-front costs that they pay with personal funds.

To learn more about treatment costs and payment policies at Portland Comprehensive Treatment Centers, please contact us at your convenience. We look forward to answering all of your questions and helping you to determine the ideal source of treatment for yourself or your loved one.