Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Portland CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Portland CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

Before a patient can begin treatment at Portland Comprehensive Treatment Centers, he or she must complete our admissions and intake process.

To ensure that this process runs as smoothly and efficiently as possible, please carefully review the information on this page.

First, in order to be eligible to receive treatment at one of our six centers, all patients must meet the following criteria.

  • Be age 18 or older
  • Be opioid dependent for at least one year
  • Be in a state of withdrawal for at least 20 to 24 hours (unless pregnant or transferring directly from detox or from another medication assisted treatment program)

Prospective patients who meet the enrollment criteria will be scheduled for an intake appointment at the location where they will receive treatment. All patients must bring the following with them to their intake appointment:

  • Proof of a valid identification (either a state-issued ID card, a driver’s license, or a U.S. passport)
  • Payment for intake fees at the time of intake, regardless of whether or not treatment will be funded via insurance
  • Written consent from OB/GYN to receive medication assisted treatment (if pregnant)
  • Records from previous treatment program (if transferring from another program)

The intake process will take between two and four hours. Within this time frame, patients will accomplish the following:

  • Complete paperwork that will inquire about personal history, treatment history, psychiatric history, and medical history
  • Provide information regarding other drugs or medications that are currently being taken
  • Complete a physical examination with one of our physicians
  • Provide a urine specimen for a drug screen
  • Complete a TB test (unless patient can provide proof of having taken a TB test within the previous two years)
  • Take a pregnancy test (if female)

It is important to note that upon completion of intake, patients are not guaranteed that they will receive medication on the first day of services. The decision to prescribe medication on the first day of treatment is made by our medical staff on a case-by-case basis.

For additional information about our admissions criteria and intake procedures, or for answers to any questions you may have about treatment at Portland Comprehensive Treatment Centers, please contact us at your convenience. We look forward to speaking with you.